A Bit of Everything...

Welcome to my blog on a bit of everything. Here you can find tips and tricks for interviews, working with recruiters and hiring. If there is something here that you want to learn more about or something that you want me to explain, just drop me a message. 

Specialists Should also be Generalists

Posted August 3, 2010

Different Views
As we grow in our professions we often chase further specialization. There are many benefits to this. The more we specialize the more we are in demand and the more control we often have over our work. Yet we sometimes feel guilty that we aren't able to do more in different areas.
The truth is that a strong specialization doesn't exclude the ability to play in other fields and people trying to specialize shouldn't be afraid of sticking their foot into another area to test the water. No specialist is truly complete in isolation. A Judo master isn't a master in the classroom, but is judged by his or her ability to fight in the real-world. Likewise, a business, technology or science specialist shouldn't be deemed a specialist by their isolated research alone, but by how that research plays with other fields, industries and businesses.
True mastery takes a healthy understanding of how your specialty fits in the world as a whole. This helps to give perspective and direction to the further development of your profession and expertise. 
So the next time you get the urge to tinker in the backyard, play in a few mud-puddles or hang out with those weird guys across the hall - go for it! Who knows what insight it will give to your own quest for mastery. As a specialist, you should know how to generalize. 
Image Source: http://natishalom.typepad.com/nati_shaloms_blog/2008/04/one-requirment.html

Work-shoe Shopping Time, oh joy

Posted August 2, 2010

My shoes died on Friday. Well in all honesty, they have been dying for a while. The leather sole had been repaired a few times, 

and it now had enough holes to give my foot a nice bath every time I stepped in a puddle. But I loved those shoes. They were crazy comfortable and roomy enough for my abnormally wide feet. Yes, finding that first pair of Timberland work-shoes always brings a tear to my eye.
But now had come the time to say good-bye and move on... But there is just one problem. I don't like shopping for clothing and shoes. When I do go shopping, I prefer to go almost surgically to find and buy what I need. I am more than happy to surrender the task to another person as long as the end result is something that I can live with.
If I find a brand or a product that has something that suites me and I am happy with the quality I tend to be very loyal - as long as those things remain constant. I am more than happy to dump a favorite brand if they stop carrying my favorite products or their quality tanks. 
Of the working shoes I have demoed over the years, the Timberland line has been by far the longest lasting, highest quality and most comfortable shoes I have been able to find. Likewise I am quite happy that normally their shops only stock a few different styles. I have less of a choice-dilema when shopping for Timberland work-shoes.
Buying my new pair of Timberland work-shoes was delightfully painless and clocked in at under 15-minutes. The shoes I ended up with are the Oxford-line. And they promise some new "anti-fatigue" technology. The truth of which will be proven during the next few weeks. Looking forward to tomorrow!
Image Sources: http://www.timberland.com

a movie about Losers who aren't really

Posted August 1, 2010

the losers, losingI just watched the new action/adventure/comedy Losers and I was impressed. Overall the plot is refreshingly entertaining without being too light or too heavy. It has elements of good-old James Bond and A-Team (old version) styling. The plot is predictable at times and surprising at others.

This is not a movie for people looking for a deep plot or riveting drama.  But it is a movie that will satisfy and entertain. 

One of the things that really appealed to me about the movie was it's general lack of too much depth - something that many movies attempt and fail miserably at. Instead of making a grab for something that wouldn't have added to the plot, the director, writer and actors in Losers have done something pretty special - a simple movie, good plot and a little bit of entertainment. 

Doing one thing really well is better than doing everything badly. 

Image Source: http://trailertracker.wordpress.com/page/7/

the Final Stress Test - Big Day

Posted July 10, 2010

Fighting for FunToday we finally had our wedding day full of pomp and style. And high-stress induced tempers. Earlier on I wrote about how wedding planning is a good preparation for a couple's rest of their marriage together, but today I realized it is also an important stress-test. All those little conflicts and disagreements are a tug-of-war to figure out each party's limits. Fighting and arguing are important to that process and likely help make things last longer later on. 

This whole process has also made me wonder if there is some benefit to weddings being an over hyped, public and complex affair. It does seem to act as a strong encouragement to not have to do it again, and gives some heavy social incentives to making things work. You aren't just marrying your wife/husband but also their family, neighbors and even some people they don't really remember.. 

The complexity also seems to act as a deterrent to those who are not sure about the relationship. If you aren't committed it is likely better not to go through the whole mess and not get married. It simply isn't as complicated to get married unless it was our wedding.

Today finished well. The guests were impressed, we had a great time and we came in close to our 5th revised budget. The pictures will be up again in the future. Most importantly, I am now 100% positive that it was well worth the price. Cost aside, the challenges brought us closer as a couple and a family - that is priceless.  

My parents never went for a big wedding and they turned out alright. We had a complex wedding and I am sure we will be fine as well. In the end, it doesn't really matter what you do or don't do. The only thing that truly matters is your commitment to each other. The benefit of a complex wedding and extensive family connections is it acts as a stress test on your relationship. A complex wedding shouldn't scare you away, just like a simple registration shouldn't encourage you to take it lightly. 

Image Source: http://meganslovedare.blogspot.com/

PappaRich Gets it Right in Malaysia

Posted June 20, 2010

PappaRichOld-Style Coffee Shops like Old Town Coffee and Elephant Coffee are a hallmark of Malaysia and in many ways and variations Singapore as well. But such Coffee and food shops often seem stuck in the past with round granite tables and equally hard wooden stools. At best they offer wooden benches. 

This works well when all you are looking for is a place to relax for a few hours, drink a coffee or two and chat with friends. It is also great when airconditioning isn't available as the wood and granite do not heat up like a padded chair would the longer you sit on it. But this model fails when you want to relax over a few drinks with friends, surf the net and enjoy the comfort of a full airconditioner. 

And this is where PappaRich seems to be getting it right. They offer a more relaxing atmosphere, more amenities, a mix of traditional seating and more modern padded chairs and benches. Best of all they have an extensive menue of traditional food that is prepared exceptionally well with a number of modern twists. 

By using a base set of the standard drinks but increasing the variation, they seem to be able to offer a much wider choice of drinks and food without a major requirement for additional stock or equipment. 

I am fully won over. Given a choice between an Old Town, Elephant or PappaRich, I would choose PappaRich any day. 

Image Source: http://michellecheang.wordpress.com/2009/03/24/papparich-shamelin-opening-march-25th-2009/

The Clarins Product Attacked Me!

Posted June 20, 2010

My wife is a big fan of the Clarins skin-care brand. I am not really a skin-care person and I feel a lot of their claims are over-marketed, positioned and bent-reality to be believable. But, hey, she is my wife, and I doubt she is going to change her mind (I have tried). 

So whenever we stop by one of the Clarins booths at Raffles City Shopping Centre or somewhere else, I try my best to understand the appeal of these over-priced plastic bottles of water and strange combinations of plant extracts. And like many of the skin-care booths, the Clarins booth has a whole lot of samples available.

I will take a tour through the displays reading labels, sniffing and sampling some of the more interestingly branded products. Yesterday that inquisitive nature got me in trouble. For the first time, the Clarins booth got pissed off with my constant pestering and window-shopping without ever buying anything. And it fought back.

Funny ProductClarins has some new combo product with a pump-action top that combines two products together and dispense the mixed product through a squarish hole in the front of the dispenser top. The design and shape is a bit unique, so I was fiddling with it, trying to figure out what would happen when I pushed down. As it happens - a lot happens, all at once and all over my shirt! 

The pump-top was a bit sticky on the one I was using, so I eventually had to give it a bit of a stronger push than I should have. At most I was expecting a satisfying worm of creamer to flow from the spout. Instead a rapid action spray of moisturizer erupted onto my white shirt, neck and fingers. 

It was a good lesson for me. If I am going to stick my hand into the hot-coals, I should be ready to deal with the consequences. But before leaving I recommended to the shop-lady that they put a warning label on the products. Maybe something like "WARNING: Not for Stupid People". As my wife laughed at me...

Image Source and Copyright: http://us.clarins.com/webapp/wcs/stores/servlet/cosmetics-products_face_extra-firming-(40s)_-1_10051_10204__40039_10315

CRM Won't Solve Your Problems

Posted June 5, 2010

CRM is not the AnswerMany online CRM providers argue that implmenting their system is the solution to all of your business problems. In a few months you can run their system and collect all the data you need to make better business decisions! But none of that is really true. You have a system presently, it might not be a dedicated CRM, but I am sure you are using something to track your customers, orders or inventory.

If you are not getting the information you need out of this system, you likely need to modify your procedures and documents to ensure they are providing all the data your team needs. Chances are, everyone in the team is putting in the minimum amount of data necessary. Even if you roll out a comprehensive CRM, your problems will remain the same, but get even worse because you will be depending on the system even more. 

Before discussing with CRM is right for your company, you should be looking at the procedures and systems inplace in your team and making sure that everyone is following them, providing the necessary info and in the right format. chances are that the system and procedures inplace are bulky, rarely followed properly and considered an irritation by most people in the company. People don't follow systems for a reason. Figure out that reason, fix it and things will work much better. 

Before thinking CRM or "Big-Mean-Software-System" - Think "How can we fix our processes?"
1) Set Objectives for the Process Project - what processes are you going to look at and in what order? You won't be able to fix everything all at once, but some systems may be interconnected or causing more trouble than others. Chances are those systems that are used most regularly will have the most obvious problems, but don't ignore the less obvious systems. The end goal is to have a set of procedures and guidelines that cover the whole company operations. 

2) Announce what is Happening - work with your management and team to make a targeted and general announcement to the whole company to explain what will be happening and asking for everyone's help and participation. Follow through with this. Ask people for feedback and answer or implement their ideas. In the end the system you get may be 100% different from what you were thinking of. The new system will be followed by most people because they "owned" its development. Your original would have been owned by one person - you.

3) Build a Project Team - If your company is small enough, the project team will include everyone in the company. Bigger companies will need to select representatives from across the company. Try to talk with a wide range of people in the company and select people who have dramatically different opinions about how the system should be implemented. I highly recommend not asking for "nominations" from a manager or team lead. Instead talk with people and figure out who in the company is most vocal about the systems and fixing / managing them. Then talk with those people privately and convince them to join the team. Break the project into parts and give each part to the member you think most able to complete it. 

4) Set a Timeline with Benchmarks - The standardizing of the procedures and systems in your company needs a specific timeline. The setting of the new procedures shouldn't take more than 3 to 6 months, but the training and roll-out may take twice as long. Set benchmarks to ensure you are on track and to give people goals to work towards. 

5) Track real KPIs - The last thing you need to do is figure out some way to track KPIs on the implementation to ensure that everyone is following the systems properly and follow-up to fix any issues. I don't recommend a lot of KPIs - max 5 (2 to 3 is best) should be enough to identify whether things are on track. 

6) Get busy - Get to work. Planning can only help you so much. You need more action to make your systems and procedures work better. 

Most companies with systems that aren't followed are in a difficult situation. They need a quick fix and there are many software providers offering just that. But it won't be quick and it will be expensive if their systems and info is not in place before the software comes in. 

Fix it first, make it work, then look at what software is best. 

Image Source: http://mercurygrove.com/blog/285

"Online DB" becomes "Online Apps"

Posted June 4, 2010

Since 2000, tools like TeamDesk, DabbleDB and Blist (Socrata) made headlines. These programs championed a way for anyone with a PC to create fairly complex databases of information, files and links. It was part of a movement to offer people another viable option to Microsoft's Access Databases but as a Software as a Service (SaaS) offering. Many pitted their service offerings against one of the earlier players QuickBase. QuickBase continues to offer a lot of advantages and has progressed into more than just an online database, but the product pricing is unreasonable. (Starting from 299 USD per month). The other online database programs offered similar usability, but a much more reasonable price - starting around 20 USD per month.

But then the market got complicated. In June 2006, Google released Google Spreadsheets proceeded by Zoho Sheets in Feb 2006. Both services offered basic spreadsheet access for the majority of users who were looking for something hosted beyond their desktop Numbers or Excel. Ironically enough, it seemed that most companies and the general public preferred to run their databases in a simple Spreadsheet. 

After a few years of puttering along, the market has broken into an interesting new level of online database creation and management. This time the programs are no longer called simply "Online Databases" but have taken on the new name of "Online App Builders" and "Online Process Managers". These online services have similar advanced features to QuickBase and offer the depth of customization of an SQL Database without the coding headaches.

Unlike previous database programs with clear limits on how far the database can scale, these App Services offer a company with a clear set of internal processes to create their own custom Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resources Management (HRM), or even an Inventory Control tool graphically and quickly without worrying about the overall stability of the software, lack of support or data-scalability. Many of these programs also champion their APIs and ability to link and seamlessly integrate with the software and services already run by many companies. To my great satisfaction, their pricing has started to reflect reality. RunMyProcess is priced at about 45 USD per user per year, and Cordys Process Factory at 95 USD per user per year. 

These Online App Creators offer companies viable alternatives to outsourced "custom-built" software which is plagued by support and scalability issues and in-house built programs which require major resource outlays and "dynamic" development timelines. Now a company of 3 people can build an inventory management program during the weekend that molds to their business processes without any major financial outlay. They can even integrate easily the upkeep costs into their monthly or yearly budgetting. Likewise, a company 1,000's can design a system that seamlessly integrates or replaces the systems in place. 

Mass market database management programs will face a continuously challenging market as more simple free spreadsheet programs become available and other services like Evernote and SpringPad offer richer features compared to keeping your contacts and info in a spreadsheet. Online Apps Programs offer something different - a true advantage to companies of all sizes and pricing that can appeal to hobby database builders as well. Don't we all have a program we would like to build? Now we have the tools to do it, cheaply, easily and quickly. 

Manage like Lady Gaga

Posted May 31, 2010

 I don't know much about Lady Gaga. I have listened to a few of her songs and been impressed, entertained and shocked by her music videos. I also have no idea whether she is respected by the people she works with, if she is a strong "communicator" or has good "EQ". But that doesn't really matter; because she represents traits that all managers and leaders should consider. I think these are not just things for traditional "Managers" to consider, but are helpful for anyone working to be a leader in their team, life or interest. 

The Lady Gaga Inspired Management Tips: 
1) Thirst for Innovation in everything you do
2) Driven to own your work and give it your own Style
3) Passion for putting the best possible Effort into everything you do
4) Willing to do something drastically Different from the norm
5) Great personal Enjoyment of the work you do

I don't know much about Lady Gaga, but from what I have gathered from her videos and intense popularity, I am happy to bet money that she has a great passion for the work she does, enjoys it immensely, and is always pushing herself and those around her to try and experiment with different things. The one thing that shines more than anything in her work is her drive to make it something distinctly Lady Gaga. 

These are all things managers, leaders and team members should always strive for. You can be a leader as a waiter, cleaner and front-line soldier just like the CEO. Next time you are faced with a difficult situation, a decision to make or a problem to solve, imagine a Lady Gaga music video or song, close your eyes and step into the unknown. Let your passion and style lead you.

Globalization's Growing Pains

Posted May 30, 2010

Global ConflictsThe years ahead will see increasing challenges and conflicts over race, immigration and international employment as more middle-class people can complete with each other across boarders and the gap between people and countries with money and those without widens. The increased mobility of workers at a professional level is a giant benefit for companies and humanity. We will gain more diverse perspectives in our teams, companies and neighborhoods, but it also creates new challenges for governments, people and companies not used to competition of another nationality.

This opening of borders, interdependence and interconnectivity was the hope of globalization. And it does seem to be working in the years since the end of World War 2, we have seen a more interdependent, equal world where trade in goods and services can move more freely. Yet it isn't all roses and twinkling stars. Globalization has worsened the gap between the haves and have-nots and mutated the traditionally domestic conflicts between the rich and the poor into international conflicts involving terrorists and pirates.

In some ways we can compare the challenges we face today with those faced by Great Briton, India, China and France faced when they created vast empires of diverse countries at various levels of development. But if anything stands out the difference that most of Global Togetherthe countries we work with today on a global stage are not forced to by an occupier but chose to. 

This time we as Global Citizens are challenged by a different situation, we have been colonized by a concept. Those countries left-out and those citizens sidelined have decided to fight that concept whether within their country or the world. This is an unfortunate and serious problem with the path globalization has taken, but there are few easy solutions. Stopping, turning around and forgetting what we have done will result in more death, injustice and hunger than continuing forward. 

In time, more countries will be brought into the Global Economy, but there are no more easy candidates. The countries left-out of the first wave of globalization are complex and full of unique challenges. The work done during the last 50 years to develop more than half the world will not work for the remaining countries. Different tools, approaches and arguments are needed.

We, as a globalized world, need to be willing to admit that the solutions that worked for us may not work for every country. 

1st Image Source: http://www.beyondpesticides.org/photostories/week_32_031403/week_32.htm
2nd Image Source: http://ideasruletheworld.wordpress.com/2009/02/19/trend-2-of-4-globalization/

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